“You’ve been complimentary upgraded” might be my favorite words! With our Marriott & Hilton statuses, complimentary upgrades happen often, especially if the hotel properties are not at capacity. However, we have checked into properties that we are not affiliated with and even then, many times we are complimentary upgraded. And even if the room cannot be upgraded based on availability, there are other amenities that you can ask for to make your stay more comfortable. It may not always work, but hotels do want you to enjoy your experience and usually will do what they can for you! As they say, if you do not ask, you will not receive!
Making hotel staff aware that you are celebrating a special occasion can be a good start to preface the below requests. Anniversaries, birthdays, special celebrations can all work in your favor. If you can, try and make the hotel aware of your special occasion before you arrive. You could try to do this before your stay by emailing the hotel directly via their website or phone their reservations team. You could also engage with them through their social media accounts. Try and find the actual hotel’s Twitter or Facebook page, rather than the hotel brand or chain, for best results.
Make sure the hotel is aware of any reward status you have with their brand or chain, such as Marriott Bonvoy or Hilton Honors. As a loyal customer, you’ll be more likely to benefit from a free hotel room upgrade than someone who doesn’t regularly stay with the hotel. If the hotel doesn’t have a reward status but you’ve stayed there before, make sure to mention that too when you check in.
If you are not part of a hotel chain loyalty program, you still can ask for a hotel upgrade, maybe just ask a little different. Instead of coming out with, “I’d like a complimentary upgrade”, try “do you have a corner room in the same category”? Many times corner rooms are much larger than the basic rooms available.
Ask instead for a room on the concierge floor. Many times the concierge and/or executive lounge offers a continental breakfast, light appetizers and cash bar.
Ask where the room is located on the property and what the view will look like? If it is not what you had in mind, now is also the time to ask for a room with a better view.
In the event you cannot secure a corner room with a decent view, ask for a quiet room. Ask for a room away from elevators and large parties. Also, make sure your room does not have a connecting door.
This is a complimentary upgrade with many hotel loyalty programs, but even if you aren’t part of their loyalty program. If the property is not sold out, many times they are happy to honor this request.
You can always call housekeeping once in your room for additional toiletries, but you can also ask upfront. Items like shampoo, conditioner, but also items like toothbrushes, toothpaste, etc.
We always travel with Clorox wipes in a baggie. Some items to make sure to clean upon arrival: hair dryer (dirtiest item in the hotel room), tv remote, coffee mugs & water glasses.
Look for creases on your sheets. Avoid sleeping on hotel sheets that have no creases. Creases signify a fresh set of sheets. On the other hand, sheets that have no creases have been used before, possibly by multiple hotel guests. You can ask housekeeping to change out your sheets & blankets.